top of page
Fulfilment & Shipping Policy
Last updated: 08/09/2025
Nature of Deliverables
Services: bespoke brand identity and graphic design.
Deliverables: digital files (e.g., AI, EPS, SVG, PDF, PNG, JPG) delivered by secure download link or email.
Delivery Method & Timing
Digital deliverables are supplied via [secure link/email/your client portal]. Links typically remain active for [30] days; please download and back up promptly.
Estimated timelines are provided in your proposal/statement of work. Timelines depend on prompt client feedback, content, and approvals.
Revisions & Approval
The project includes 3 rounds of revisions as set out in your proposal. Additional revisions are billed at [£100/hour or fixed fee].
Final approval is given in writing (email is fine). After approval and delivery, further changes may be charged as a new task.
If emails bounce or links are inaccessible, contact me at alex@scaleborne.org. I will re‑issue files and can provide alternative transfer methods on request.
bottom of page