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Fulfilment & Shipping Policy

Last updated: 08/09/2025


 Nature of Deliverables

  • Services: bespoke brand identity and graphic design.

  • Deliverables: digital files (e.g., AI, EPS, SVG, PDF, PNG, JPG) delivered by secure download link or email.

Delivery Method & Timing

  • Digital deliverables are supplied via [secure link/email/your client portal]. Links typically remain active for [30] days; please download and back up promptly.

  • Estimated timelines are provided in your proposal/statement of work. Timelines depend on prompt client feedback, content, and approvals.

Revisions & Approval

  • The project includes 3 rounds of revisions as set out in your proposal. Additional revisions are billed at [£100/hour or fixed fee].

  • Final approval is given in writing (email is fine). After approval and delivery, further changes may be charged as a new task.


If emails bounce or links are inaccessible, contact me at alex@scaleborne.org. I will re‑issue files and can provide alternative transfer methods on request.

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